Answer:
The correct option is B: Gap 2
Explanation:
The gaps model of service quality, which is also referred to as the 5 gaps model is a vital framework used by organization to ensure customer satisfaction. The Gap 2 model is normally between the perception of the management and what the actual experience of the customer is. In the Gap 2, managers always ensure that organization are delivering and defining the level of quality service they need. From the question Fedex is dealing with actual customer-defined performance standards and this indicates that they are a closing provider of the gap 2 of the gaps model of service quality.
Answer:
FV= $240.08
Explanation:
Giving the following information:
Sue now has $125.
Number of periods= 8 years
Interest rate= 8.5% with annual compounding
<u>To calculate the future value of the investment, we need to use the following formula:</u>
FV= PV*(1+i)^n
FV= 125*(1.085)^8
FV= $240.08
Answer:
The type of segmentation Veda Inc. is using is called Psychographic segmentation.
Explanation:
Market segmentation is the process of dividing a target market into smaller, more defined categories. It makes it easier to focus marketing efforts and resources on reaching the most valuable audiences and achieving business goals.
Psychographic segmentation categorizes audiences and customers by factors that relate to their personalities and characteristics. Alo, targets women who want makeup that will last at least ten hours after application. This covers a niche market of women who are looking for makeup with anti-ageing properties.
Answer:
A.
Explanation:
Based on the information provided within the question it can be said that this is many times a necessary part of strategy implementation. This term refers to the process which a company undergoes in order to begin putting the chosen plans and strategies into action with the hopes of achieving the desired goal. This process many times requires situations like the one in question to be handled.
