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emmainna [20.7K]
2 years ago
12

Kate is a customer care executive at a telecommunications services company. She receives a complaint from Mike, a customer, abou

t an unnecessary deduction of $10 from his phone credit. If the company follows customer service management, Kate is most likely to:
Business
1 answer:
Sergio [31]2 years ago
5 0

Answer:

Kate is most likely to Provide a fast response to the customer using customer care software.

Explanation:

Customer Service Executives job is to handle phone, internet etc, interactions with customers. They manage client claims, complaints and process customer orders.

She received a complaint from Mike(who is a customer) about an unnecessary deduction of $10 from his phone credit. If Kate is going to follow her job protocol, she need to provide fast, accurate and precise response to Mike(the customer) using the company customer care software.

Using the software and her knowledge of customer service she should be able to offer a professional approach in answering mike and provide information about the deduction.

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Bolster Soda had an accounts receivable turnover ratio of 9.9 this year and 11.0 last year. Castor Soda had a turnover ratio of
Bess [88]

Answer:

This implies Bolster Soda collects receivables more effectively and quickly than Castor Soda in the two years.

Explanation:

The accounts receivable turnover ratio refers to an accounting ratio that is used to show the how effective a firm is in collecting the receivables or money its clients are owing it.

This implies that accounts receivable turnover ratio is used to determine the extent to which a firm ie effectively managing the credit it gives to customers and how quickly the firm collects that that short-term debt.

The formula for calculating the accounts receivable turnover ratio is as follows:

Accounts receivable turnover ratio =  Net credit sales / Average accounts receivable

When the accounts receivable turnover ratio is high, it implies that the company is efficient is collecting debt and a high percentage of its cutomers are paying up their debts.

The account receivable turnover ratios in the question therefore imply Bolster Soda collects receivables more effectively and quickly than Castor Soda in the two years.

3 0
2 years ago
Morris is a software engineer for a manufacturer. He wrote a program for the accounting department. During the testing phase, he
Lyrx [107]

Answer:

The principle of the Software Engineering Code of Ethics that Morris has violated is:

the Product principle.

Explanation:

The Product principle requires that Morris' program (product and related modifications) should meet the highest professional standards.  Staying within budget and rationalizing an error as minor are not requirements of the Software Engineering Code of Ethics that Morris subscribed to.

Other requirements of the code include acting in the best interest of the public, client, and employer; maintaining high product standards; integrity and independence in professional judgment; using an ethical approach; maintaining professional integrity and independence; being fair and supportive to colleagues; and ensuring participation in lifelong learning.

5 0
2 years ago
The following transactions occurred during March 2018 for the Wainwright Corporation.
lys-0071 [83]

Answer and Explanation:

The Journal entries are shown below:-

1. Cash Dr, $450,000

          To common stock $450,000

(Being issuance of common stock is recorded)

2. Equipment Dr, $55,000

        To cash $17,500

         To notes payable $37,500

(Being equipment purchased is recorded)

3. Merchandise inventory Dr, $108,000

              To accounts payable $108,000

(Being inventory is purchased on the account is recorded)

4. Accounts receivable Dr, $195,000

             To sales revenue $195,000

(Being credit sales is recorded)

5. Cost of goods sold Dr, $85,000

           To Merchandise inventory $85,000

(Being cost of goods sold is recorded)

6. Rent expense Dr, $6,500

         To cash $6,500

(Being cash paid is recorded)

7. Prepaid insurance Dr, $7,500

         To cash $7,500

(Being cash paid is recorded)

8. Accounts payable Dr, $85,000

            To cash $85,000

(Being cash paid is recorded)

9. Cash Dr, $70,000

           To accounts receivable $70,000

(Being cash paid is recorded)

10. Depreciation expense Dr, $2,500

                    To accumulated depreciation- equipment $2,500

(Being depreciation expense is recorded)

5 0
2 years ago
On January 1, 2017, a subsidiary sold equipment to its parent for $520,000. The subsidiary's original cost was $200,000 and as o
Mnenie [13.5K]

Answer:

C. $340,000

Explanation:

Compute the Subsidiary's Unrealized Profit

This will help to determine, this will help us get the amount by which the Equipment Account will be reduced.

First, we calculate the Unrealized profit made on selling of the equipment

The equipment was sold for $520,000

The original cost to the Subsidiary was $200,000.

Furthermore, the Accumulated Depreicaiton of the Asset = $20,000

The Net Book Value of the Equipment = Cost - Accumulated Depreciation

The Net Book Value = $200,000 - $20,000 = $180,000

The Profit on Sale of the Equipment

= Sales Value - The Net Book Value

= $520,000 - $180,000 = $340,000

7 0
2 years ago
Marko Shioda, master scheduler at Randall Manufacturing Company, prepared the following MPS for one of the firm's major end prod
Sergio039 [100]

Answer:

Explanation:

MPS Week 1 = 150

It takes 3 widgets for 1 WhatchaMacalit.

Widgets required Week 1 = 150 *3 = 450

Painting hours required Week 1 = 450*0.5 = 225 hours

Painting hours required Week 2 = 120*3*0.5 = 180 hours

Similarly, Week 3 = 75 hours

Week #        1 2 3

Widget paint 225 180 75

5 0
2 years ago
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