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emmainna [20.7K]
1 year ago
12

Kate is a customer care executive at a telecommunications services company. She receives a complaint from Mike, a customer, abou

t an unnecessary deduction of $10 from his phone credit. If the company follows customer service management, Kate is most likely to:
Business
1 answer:
Sergio [31]1 year ago
5 0

Answer:

Kate is most likely to Provide a fast response to the customer using customer care software.

Explanation:

Customer Service Executives job is to handle phone, internet etc, interactions with customers. They manage client claims, complaints and process customer orders.

She received a complaint from Mike(who is a customer) about an unnecessary deduction of $10 from his phone credit. If Kate is going to follow her job protocol, she need to provide fast, accurate and precise response to Mike(the customer) using the company customer care software.

Using the software and her knowledge of customer service she should be able to offer a professional approach in answering mike and provide information about the deduction.

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Aggregate demand curves slope downwards for each of the following reasons except
olga55 [171]
Reasons for an aggregate demand curve sloping downwards
1) Pigou's wealth effect - drop in the price level induces consumers to spend more, thereby increasing the aggregate demand.
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7 0
1 year ago
Sid works as a sales representative for the Lowalt Company. He is about to meet with his manager to review his progress toward m
Elenna [48]

Answer:

Management by Objectives (MBO).

Explanation:

According to the statement, managers at Lowalt listen to their subordinates´ ideas, and the latter actively participate in setting goals and objectives. That is the fundamental characteristic of Management by Objectives (MBO), a model that seeks to optimize the performance of a company by adopting a series of objectives agreed by both owners and workers.  Under this approach, employee participation makes the organization function harmoniously as a whole, as its internal interest groups would be aligned under agreed common purposes.

5 0
1 year ago
find examples of how intelligent systems can facilitate activities such as empowerment, mass customization, and teamwork
alekssr [168]

Explanation:

An intelligent system can be defined as a system that uses technology to transform data into relevant information for decision making, work improvement and problem solving.

In the workplace, these systems may be able to make work faster and more automated, reducing time, finding solutions to problems through intelligent learning, providing standards, etc., which helps with innovative work ideas and techniques that provide good teamwork and mass customization.

The training of employees can also be exercised through intelligent systems, such as platforms fed with information about courses or training, which guarantees a more dynamic and cheaper learning for the company.

6 0
2 years ago
Trade-off Theory. Smoke and Mirrors currently has EBIT of $25,000 and is all-equity financed. EBIT is expected to stay at this l
Paul [167]

Answer:

A. $162,500

B. $17,500

Explanation:

Data

EBIT = $25,000

Tax rate = T = 35%

Discount Rate = r = 10%

Requirement A:  Market Value

The Market value of the firm can be calculated by using the following formula

Market Value =  \frac{EBIT(1-T)}{r}

Market Value = \frac{25000(1-0.35)}{0.1}

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Requirement B: Total value of firm If issues $50,000 of debt paying 6% interest

The market value of the firm increases by the present value of the Interest tax shield

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The present value of tax shield = $50,000 x 35%

The present value of tax shield = $17,500

The market value of the firm will be increased by $17,500

6 0
2 years ago
A leading placement consultancy firm gathers and presents information about average compensation for attorneys, including data o
antoniya [11.8K]
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