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emmainna [20.7K]
2 years ago
12

Kate is a customer care executive at a telecommunications services company. She receives a complaint from Mike, a customer, abou

t an unnecessary deduction of $10 from his phone credit. If the company follows customer service management, Kate is most likely to:
Business
1 answer:
Sergio [31]2 years ago
5 0

Answer:

Kate is most likely to Provide a fast response to the customer using customer care software.

Explanation:

Customer Service Executives job is to handle phone, internet etc, interactions with customers. They manage client claims, complaints and process customer orders.

She received a complaint from Mike(who is a customer) about an unnecessary deduction of $10 from his phone credit. If Kate is going to follow her job protocol, she need to provide fast, accurate and precise response to Mike(the customer) using the company customer care software.

Using the software and her knowledge of customer service she should be able to offer a professional approach in answering mike and provide information about the deduction.

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On January 1, 20X4, Plimsol Company acquired 100 percent of Shipping Corporation's voting shares, at underlying book value.
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Answer:

Explanation:

The first step is to determine the income to be carried forward:

The diagram is attached.

Therefore, the amount of consolidated retained earnings is (a.) $235,000

4 0
2 years ago
How frequently does John typically receive account statements from his bank?
masha68 [24]
He receives them weekly
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How much would it cost for Chester Corporation to repurchase all its outstanding shares if new brokerage fees totaled 1% of the
Vinvika [58]

Answer:

$78.0 million

Explanation:

Cost of repurchase = Number of shares*Share price/(1-1%)

Cost of repurchase = $3,352,720 * $23.02/(1-1%)

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Cost of repurchase = $ 77,950,740

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6 0
2 years ago
Helpful team members strive to resolve differences and encourage a warm, supportive climate by praising and agreeing with others
Salsk061 [2.6K]

Answer:

The statement is: True.

Explanation:

<em>Helpful team members</em> are those who take advantage of their expertise to help the team achieve its goals faster or at least at the expected time. More than troublemakers they are problem solvers. Helpful team members act proactively, tend do be charismatic and enthusiastic, and motivate others to continue working towards a common goal.

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2 years ago
Espinoza Company is a wholesale distributor that uses activity-based costing for all of its overhead costs. The company has prov
Anna71 [15]

Answer:

Espinoza Company

Activity rate for the filling orders activity cost pool:

Overhead for filling orders divided by number of orders

= $130,500/3,500

= $37.29 per order

Explanation:

a) Data and Calculations:

Overhead costs:

Wages and salaries 220,000

Other expenses 150,000

Total $510,000

Distribution of resource consumption:

Filling Orders Activity Cost Pools

                                    Filling Orders  Customer Support  Other  Total

Wages and salaries             35%                      55%              10%     100%

Other expenses                  35%                       50%              15%     100%

Filling orders 3,500 orders

Customer support 15 customers

Overhead Allocation:

                              Filling Orders  Customer    Other        Total

                                                       Support

Wages and salaries $77,000        $121,000      $22,000     $220,000

Other expenses        53,500           75,000        22,500        150,000

Total                       $130,500       $196,000      $44,500     $370,000

Activity rate for filling orders = $130,500/3,500 = $37.29 per order

ABC or Activity Based Costing technique uses activity pools to accumulate and distribute overhead costs so that costs can be allocated based on the level of activity undertaken for each activity pool.

3 0
2 years ago
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