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emmainna [20.7K]
1 year ago
12

Kate is a customer care executive at a telecommunications services company. She receives a complaint from Mike, a customer, abou

t an unnecessary deduction of $10 from his phone credit. If the company follows customer service management, Kate is most likely to:
Business
1 answer:
Sergio [31]1 year ago
5 0

Answer:

Kate is most likely to Provide a fast response to the customer using customer care software.

Explanation:

Customer Service Executives job is to handle phone, internet etc, interactions with customers. They manage client claims, complaints and process customer orders.

She received a complaint from Mike(who is a customer) about an unnecessary deduction of $10 from his phone credit. If Kate is going to follow her job protocol, she need to provide fast, accurate and precise response to Mike(the customer) using the company customer care software.

Using the software and her knowledge of customer service she should be able to offer a professional approach in answering mike and provide information about the deduction.

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Joan has entered into a contract with the federal government to design a computer simulation model for training helicopter pilot
balu736 [363]

Answer:

The correct answer is letter "A": cost-based pricing strategy.

Explanation:

Cost-based pricing strategy is one of the most basic methods of setting the price of a product consisting only in determining the fixed price of the good or service at first and, after obtaining that amount, adding a percentage according to what the profits are expected. The selling price of the product becomes the sum of the fixed costs and the percentage of the fixed costs expressed un dollar amounts (or the currency that applies).

4 0
1 year ago
A firm is currently producing 100 units of output per day. The manager reports to the owner that producing the 100th unit costs
Digiron [165]

Answer:

True

Explanation:

4 0
2 years ago
How much money does Lupe now have in her checking account?
Likurg_2 [28]
75 I think not 100% but that makes Sense
5 0
2 years ago
Read 2 more answers
1. OB helps managers explain, predict, and influence behavior in the workplace. Identify behaviors that you are most interested
SashulF [63]

Answer:

Part 1).  

The behavior that I am most involved in amplification, forecasting and persuading in the office is motivation between the team followers and staffs.

One the key persistence of association behavior is to manage staffs efficiently. This means that the employee administration is a large part of OB. In doing that administrations need to employee competent personnel and make sure they are sufficiently motivated. While the motivation can be of diverse types (internal and external), the administration of the motivation is what makes staffs efficient and creative. Thus in order to achieve effectiveness and productivity on association level, I believe it is significant to manage worker motivation efficiently.

There are various representations that can be used for this determination. For example, Maslow’s hierarchy, Herzberg’s’ theory, etc.

Part 2).

One of the significant steps to eliminate biases and preconceptions is to admit their presence and to vigorously avoid them. The staffs should receive discernment and diversity training on a regular basis. In addition to this stages of possible judgement/bias such as signing, raises, task, etc. needs to be totally objective. The valuation of staffs or possible personnel should follow objective procedure and assessment criteria.

This should allow plummeting, if not removing, the bias and judgement in the day to day process of the team and the association.

7 0
1 year ago
Depreciation Methods On January 2, 2018, Skyler, Inc. purchased a laser cutting machine to be used in the fabrication of a part
Studentka2010 [4]

Answer:

Part A  

1. Straight-line.    

Year   Depreciation expenses ($)  

2018  228,750  

2019  228,750  

2020  228,750  

2021  228,750  

2. Double-declining balance.  

Year   Depreciation expenses ($)  

2018  460,000  

2019  230,000  

2020  115,000  

2021  110,000  

3. Units-of-production. (Assume annual production in cuttings of 200,000; 350,000; 260,000; and 110,000.)    

Year   Depreciation expenses ($)  

2018  198,913  

2019  348,098  

2020  258,587  

2021  109,402  

Part B  

1. Straight-line.    

Year   Depreciation expenses ($)  

2018  114,375  

2019  228,750  

2020  228,750  

2021  228,750  

2022  114,375  

2. Double-declining balance.  

Year   Depreciation expenses ($)  

2018  230,000  

2019  345,000  

2020  172,500  

2021  86,250  

2022  81,250  

3. Units-of-production. (Assume annual production in cuttings of 200,000; 350,000; 260,000; and 110,000.)    

Year   Depreciation expenses ($)  

2018  99,457  

2019  273,505  

2020  303,342  

2021  183,995  

2022  54,701  

Explanation:

Note: See the calculation in the attached excel file.

Download xlsx
8 0
2 years ago
Read 2 more answers
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