Question

The freebird turbocharger is being recalled. all customers who submitted warranty cards can have their installed turbochargers serviced free by authorized mechanics. if you do not have a warranty with freebird, bring your original receipt to your local freebird dealership and they will complete the repairs at cost.

Answer 1

Answer:

The primary purpose of this message is to inform a customer about a recall.

The secondary purpose is to retain the customer's goodwill.

Explanation:

The primary purpose of this message is to inform their customers about a problem and how it can be solved. The secondary purpose, but not less important, is to increase customer goodwill which in turn increases customer loyalty. Customers that believe that a company cares for them, will create a bond with that company.