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jekas [21]
1 year ago
14

A change in company policy now means that employees have to gather a lot more information from a customer before dealing with a

request. The best way to handle the change is to: Apologize for any trouble and explain the change to each customer. Try to keep customers from becoming upset by suggesting that the change is minor. Explain the change to each customer and tell those who complain that you agree with their complaints. Argue against the people in the company who set up the change, in order to maintain customer satisfaction.
Business
1 answer:
Natalka [10]1 year ago
3 0

Answer:

Option A Apologize for any trouble and explain the change to each customer.

Explanation:

The reason is that it is ethicaly correct because the change in policy is not minor, neither involves unethical practice of leg pulling of seniors nor agreeing all the complaints of the customer because he might be totally wrong. The sales person will have to explain the customer what actually the changes are in the policies and why it has adopted it. For the inconvenience caused to the customers, the company must apologize.

You might be interested in
Robinson Company purchased Franklin Company at a price of $2,500,000. The fair market value of the net assets purchased equals $
Fed [463]

Answer:

Explanation:

Goodwill is defined as the excess in amount of the purchase price of a company over the fair value at acquisition.It is intangible in nature , meaning it can not be physically separated from the other assets. Example are patent , brand name , good employee relation.

1.

Goodwill calculation

Purchase price - $2,500,000

Fair value -          $1,800,000

Goodwill -               $700,000        

2.

No

Under the IAS 36, impairment of assets , goodwill is not amortized but annually tested for impairment as amortization is applicable to intangible assets with a definite useful life while intangible assets with indefinite useful life are annually tested for impairment to evaluate a loss in value experienced.

3

No

Under IAS 38 , Internally generated goodwill are not recognized as no related cost is incurred towards achieving a future benefit

7 0
1 year ago
China Inn and Midwest Chicken exchanged assets. China Inn received a delivery truck and gave equipment. The fair value and book
m_a_m_a [10]

Answer:

$31,000; $10,000

Explanation:

Given that,

Fair value of the equipment = $22,000

Book value of the equipment = $12,000

Original cost of the equipment = $45,000

Accumulated depreciation = $33,000

Fair value of delivery truck:

= Cash paid to Midwest Chicken for delivery truck apart from equipment + Fair value of equipment sold in exchange

= $9,000 + $22,000

= $31,000

Gain recognize on exchange:

= Fair value of equipment given in exchange - Book value of equipment

= $22,000 - $12,000

= $10,000

4 0
2 years ago
Keidis Industries will pay a dividend of $3.55, $4.65, and $5.85 per share for each of the next three years, respectively. In fo
german

Answer:

price = $47.82

Explanation:

Find the present value of each dividend at the required rate of return and sum them up to get the current price;

PV = FV /(1+r)^n

PV(D1) = 3.55/ (1.099^1) = 3.2302

PV(D2) = 4.65/ (1.099^2) = 3.8500

PV(D3) = 5.85 / (1.099^3) = 4.4072

PV(Price at t=4) = 53 / (1.099^4) = 36.3316

Price = 3.2302+2.9392+4.4072+36.3316

= 47.81897

Therefore, price = $47.82

8 0
2 years ago
1. Imagine you are a mid-level manager for a major international oil company. You have been asked whether an investment in oil e
WARRIOR [948]

Answer:

1. What environmental, social, and political risks might arise in supply chain operations in Haiti?

An enviromental risk is another earthquake. Haiti is a very seismic country, and infraestructure quality is low: it can easily crumble down in the even of a strong earthquake (unlike other highly seismic countries with high quality infraestructure, for example: Japan).

A social risk is the possiblity of workers' revolts. The workers may feel exploited, or not at ease within the company, and decided to revolt. Haiti is a violent country, and the revolt could easily become a full-scale conflict that would result in the closing of most, of all of the firms associated with the supply chain.

A political risk is the possibility of property seizure by the government. Haiti does not rank high in government stability, judicial independence, or property rights protections. A new government could become authoritarian, and decide to seize the firms associated with the supply chain.

2. What are the foreseeable costs and benefits from supply chain operations in Haiti?

Low labor costs: the average per capita income in Haiti is $450, and the poverty rate is over 50%, while the underemployment rate is over 60%. This means that people are willing to work, and will work for very low wages, meaning lower costs accross the supply chain.

Untapped market: Even if Haiti is a very poor country, for the same reason it has a great potential to grow, since poor, developing countries tend to grow faster than advanced nations. If the economy of Haitin turns upwards, the firms along the supply chain will likely benefit from being the first in the new market.

3. How could you ensure that your company’s involvement would play a beneficial role in Haiti’s economic recovery?

Paying fair wages, following the country's laws, avoiding illegal practices such as bribing, and putting aside some of the company's income for social contributions such as donations to schools and hospitals (corporate social responsability).

5 0
1 year ago
If three workers are assigned to a task lasting four days, two workers are assigned a task lasting three days, and one worker is
yarga [219]

Three workers per day is minimum resource limit.

<u>Explanation:</u>

Every day he needs maximum of 3 workers, so this can be set of the minimum resource limit for the project.

Thus, the minimum resource limit for the project is -  Three workers per day

All asset make and change demands are assessed against each LimitRange object in the task. In the event that the asset abuses any of the listed requirements, at that point the asset is dismissed. In the event that the asset doesn't set an express worth, and on the off chance that the imperative backings a default esteem, at that point the default esteem is applied to as far as possible is an edge for an asset the executives and helps control asset use. A procedure for overseeing limits takes into consideration the reallocation of assets to various clients or activities as necessities change.

4 0
2 years ago
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