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jekas [21]
2 years ago
14

A change in company policy now means that employees have to gather a lot more information from a customer before dealing with a

request. The best way to handle the change is to: Apologize for any trouble and explain the change to each customer. Try to keep customers from becoming upset by suggesting that the change is minor. Explain the change to each customer and tell those who complain that you agree with their complaints. Argue against the people in the company who set up the change, in order to maintain customer satisfaction.
Business
1 answer:
Natalka [10]2 years ago
3 0

Answer:

Option A Apologize for any trouble and explain the change to each customer.

Explanation:

The reason is that it is ethicaly correct because the change in policy is not minor, neither involves unethical practice of leg pulling of seniors nor agreeing all the complaints of the customer because he might be totally wrong. The sales person will have to explain the customer what actually the changes are in the policies and why it has adopted it. For the inconvenience caused to the customers, the company must apologize.

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Last year, Kaylor Equipment had $15,900 of sales, $500 of net new equity, dividend payments of $75, an addition to retained earn
ArbitrLikvidat [17]

Answer:

$1,135.05

Explanation:

Given:

Sales = $15,900

Net new equity = $500

Dividend payments = $75

Retained earnings = $418

Depreciation = $680

Interest expense = $511

Tax rate = 21% = 0.21

Now,

Net income = Retained earnings + Dividend payments

= $418 + $75

= $493

Profit before tax = Net income ÷ ( 1 - tax rate )

= $493 ÷ ( 1 - 0.21 )

= $624.05

Therefore,

Earnings before interest and taxes

= Profit before tax + Interest expense

= $624.05 + $511

= $1,135.05

4 0
2 years ago
Assume that demand for bottled water is relatively price elastic. An increase in supply of bottled water will result in which of
DENIUS [597]

Answer:

3 then 1

Explanation:

Supply is said to be increased when the quantity supplied expands but the price and quantity demanded remains unchanged. As quantity supplied has increased whereas the quantity demanded is what it was before this change, there is first a surplus of bottled water in the market. This surplus will have a downward pressure on price, reducing the quantity supplied a bit and, as the law of demand suggests ,the quantity demanded will increase. Given that the demand is relatively price elastic, the change in quantity demanded will be greater than the change in price. Therefore the revenue will increase.

3 0
2 years ago
You expect KT Industries (KTI) will have earnings per share of $3 this year and expect that they will pay out $1.50 of these ear
EastWind [94]

Answer:

Growth rate  = 7.50%

Explanation:

Given:

Return on investment = 15%

Retention ratio = [1.5 / 3] 100 = 50%

Find:

Growth rate

Computation:

Growth rate  = Return on investment*Retention ratio

Growth rate  = 15% x 50%

Growth rate  = 7.50%

5 0
2 years ago
If your friend Raheem asks you, “What type of account should I use to save for retirement,” what would you tell him?
SSSSS [86.1K]

Answer:

Roth IRA account

Explanation:

The best type of account that you should save money in for Retirement is a Roth IRA account. This will allow you to put and save a maximum of $5,500 USD per year which will compound annually with interest and can be redeemed when you retire. Once you redeem your money at the age of 65 1/2 it will be completely tax-free. Meaning you have no liabilities with that money whatsoever and you can simply enjoy your retirement with that money.

7 0
2 years ago
Louis owns a stock that has an average geometric return of10.50 percent and an average arithmetic return of 11.00 percent over t
RideAnS [48]

Answer:

Average annual rate of return should Louis expect to earn over the next four years is 10.7%

Explanation:

The formula we are going o use is:

Expected\ Return=\{(\frac{R-1}{N-1})*i_{g}\}+\{(\frac{N-R}{N-1})*i_{a}\}

Where:

R is the number of years over which Louis expect to earn.

N is the number of years of average arithmetic return.

i_{g} is the average geometric return=10.50%=0.105.

i_{a} is the average arithmetic return =11%=0.11.

Solution:

Expected\ Return=\{(\frac{R-1}{N-1})*i_{g}\}+\{(\frac{N-R}{N-1})*i_{a}\}\\Expected\ Return=\{(\frac{4-1}{6-1})*0.105\}+\{(\frac{6-4}{6-1})*0.11\}\\Expected\ Return=0.107

Average annual rate of return should Louis expect to earn over the next four years is 10.7%

4 0
2 years ago
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