Answer: The answers are provided below
Explanation:
1. The understanding of consumer behavior which has helped Coppertone grow in the United States and around the world are:
• Its understanding of consumer behavior was along with changing behaviour of consumers.
• Its understanding was along with consumer's changing needs.
• Providing innovative solutions that are in accordance with consumer preferences.
Note that at the beginning, Coppertone started as a tanning product, but later developed nee products when the consumers preferences changed from tanning to skin protection.
2. . The Five stage purchase decision process for a Coppertone customer are:
a. Problem recognition - This is the stage of understanding the problem.
b. Search for information. It is the stage of seeking solution to the problem
c. Comparision of alternatives - This is the stage where the comparative analysis is done. This stage is influenced by the product, price, availability etc.
d. Decision of purchasing - This is the stage of decision making that is based on the comparisons made.
e. Post-purchase feedback - This is the stage whereby the consumer will evaluate the product performance. This stage is vital to retaining existing consumers.
3. The factors that can influence the Coppertone consumer purchase decision process are:
• Psychological: It is the intention of consumers to protect their skin from the sun while going out thereby maintaining their good look.
• Sociological : It is in human behaviour to replicate the things that are being done by other people in the society.
• Situational Factor: This is a case whereby consumers are left with no other alternatives than purchasing a particular product brand to meet their need.
4. The marketing activities Coppertone utilized to help it grow in the marketplace are:
• Advertisment: Coppertone advertisment strategy really worked through its use of the advertisement campaign for “the Coppertone Girl” and also their famous tagline “Tan, Don’t Burn.” This helped spar the product’s popularity.
• Use of social media: They also engage with their customers on social media nd other websites.
5. The challenges that would be faced by Coppertone in the future are:
• There will be an unbalanced demand and supply since the requirement of the product is seasonal.
• Selective usage of the product by the customer can hampers the sale.
• There may be the need for more innovative products in order to meet customer needs.
The recommendation related to each challenges are:
• Awareness should be created among the customers about their self health and looks, in order for them to shift away from seasonal usage.
• New products should be launched aggressively. This is because customers are trendy nowadays and also appealing marketing techniques should be used.
