Answer and Step-by-step explanation:
Data provided in the question
Mean = 1.1 hours per call =
R = Mean rate = 1.6 per eight hour day
=
= 5 per day
Based on the above information
a. The average number of customers is
= 151
b. The system utilization is
=
= 0.32
c. The amount of time required is
= 1 - system utilization
= 1 - 0.32
= 0.68
And, there is 8 hours per day
So, it would be
=
= 5.44 hours
d. Now the probability of two or more customers is
= 0.1024
Therefore we simply applied the above formulas