Question

Teresa Carleo, the owner of Plant Fantasies, believes she is a good communicator, but sometimes employees do not seem to understand what she is communicating even though they say they do. In this case, which of the following communication barriers is most likely the reason that Teresa's message is not received exactly the way she intends to? a.Physical barriers b.Perceptual barriers c.Organizational barriers d.Cultural barriers

Answer 1

Answer: Perceptual barriers  

   

Explanation: As the name suggests perceptual barriers refers to the barriers that are created out from the perceptions. In such barriers the receiver did not even try to understand the message with all his efforts and behaves carelessly.

In the given case, the employees of Teresa did not understand the message and state that they do. Therefore, the employees might be acting carelessly or have some other perception about their boss.

They could have a perception that asking too much questions might affect their image in the eyes of boss.

Hence from the above we can conclude that the correct option is B.