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Luba_88 [7]
2 years ago
11

Roberta is a customer service representative at a car rental company. Read the passage. Which actions might lead to increased cu

stomer satisfaction in the company?
Roberta answers all her calls promptly. She addresses her customers by name during the calls. She tries to let a call last as long as possible to avoid other calls. She received a customer service award last month after she resolved customer complaints in record time. She is going on vacation soon because she needs a break.
Business
1 answer:
pochemuha2 years ago
3 0

Answer:

Training

Explanation:

Learning within a workgroup is the only way to improve performance. An outstanding representative as Roberta needs to transfer her skills to the rest of the team. One strategy to accomplish that is naming her as responsible for on-board training for the new teamates.

Another strategy is to use surveys after the calls to know what are the opinions of clients regarding services. It allows to identify improvement opportunities.

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On December 31, 2018, Spearmint, Inc., issued $450,000 of 9 percent, 3-year bonds for cash of $461,795. After recording the rela
Vadim26 [7]

Answer:

December 31, 2018, bonds are issued

Dr Cash 461,795

    Cr Bonds payable 450,000

    Cr Premium on bonds payable 11,795

amortization expense per coupon = $11,795 / 6 coupon payments = $1,965.83

June 30, 2019, first coupon payment

Dr interest expense 18,284.17

Dr Premium on bonds payable 1,965.83

    Cr Cash 20,250

The amortization of the premium on bonds payable decreases the interest expense.

7 0
2 years ago
Financial information for American Eagle is presented in Appendix A at the end of the book. Required: 1-a. Calculate the current
jasenka [17]

Answer:

Find the appendix attached:

Current ratio improved in 2018 from 1.83 in 2017 to 2.00 in 2018

Acid test ratio improved in 2018 from 1.10 in 2017 to 1.18 in 2018

The payment of $100 million accounts payable  would make  current ratio in 2017 improve from 1.83 to 2.03 and in 2018 from 2.00 to 2.25

The payment of $100 million accounts payable  would make  acid test ratio in 2017 from 1.10  to 1.12 and in 2018 from 1.18 to 1.22

Find computations below.

Explanation:

                                                                                2018                2017

Current ratio

Current assets/current liabilities

$968,530/$485,221                                               2.00

$901,229/$493,783                                                                       1.83

Current ratio improved in 2018 from 1.83 in 2017 to 2.00 in 2018

                                                                            2018                2017

Acid test ratio

(Current assets-inventory)/current liabilities

($968,530-$398,213)/$485,221                        1.18                                          

($901,229-$358,446)/$493,783                                                 1.10

Acid test ratio improved in 2018 from 1.10 in 2017 to 1.18 in 2018

Impact of $100,000,000 cash used in settling accounts payable:

                                                                              2018                2017

Current ratio

Current assets/current liabilities

($968,530-$100,000)/($485,221-$100,000)      2.25                                          

($901,229-$100,000)/$493,783-($100,000)                          2.03                                                            

The payment of $100 million accounts payable  would make  current ratio in 2017 from 1.83 to 2.03 and in 2018 from 2.00 to 2.25

                                                                                          2018                2017

Acid test ratio

(Current assets-inventory)/current liabilities

($968,530-$398,213-$100,000)/($485,221-$100,000)    1.22                                                            

($901,229-$358,446-$100,000)/($493,783-$100,000)                    1.12    

The payment of $100 million accounts payable  would make  acid test ratio in 2017 from 1.10  to 1.12 and in 2018 from 1.18 to 1.22

Download xlsx
5 0
2 years ago
Sebastian Belle has performed $2,000 of CPA services for a client but has not billed the client as of the end of the accounting
Volgvan

Answer: The answer is: Debit Account Receivable $2,000; Credit Unearned Revenue $2,000.

Explanation: The accounting entries above were premised on the <em>accrual accounting concept</em>, which states that income and expenses are recognized as they occur regardless of when actual cash settlement takes place. The amount was credited to unearned revenue simply because the client has not been billed and there is not further information on the duration of the service. Therefore, the amount would be <u>unwound from the unearned revenue to income, based on the duration of service and percentage of completion</u>. However, <u>when the client pays, the account receivable account would be credited.</u>

<u />

3 0
2 years ago
Below are transactions for Wolverine Company during 2021.On December 1, 2021, Wolverine receives $4,000 cash from a company that
Nutka1998 [239]

Answer: Please see explanation column for answers

Explanation:

Journal for December 2021

A)To record advance in rent from customers

Date Account. Debit Credit

Dec 31 Deferred

Revenue. $2,000

Rent Revenue. $2,000

Reason--->The rent is paid for 2 months in advance ie January and December, but since the adjusting entry is for only December, we will divide .$4000 / 2=

$2,000 as Rent revenue earned.

B) To record Insurance expense

Date Account. Debit Credit

Dec 31 Insurance

Expense. $6,600

Prepaid insurance $6,600

Reason-- The company paid in advance but we consider only from July to December which is 6months as we are only preparing entry for December

Insurance Expense =13,200x 6/12=

$6600

C) To record accrued Salary

Date Account. Debit Credit

Dec 31 Salary

Expense. $3000

Salary payable $3,000

But will be paid next year.

D) To record accrued interest on loan borriwed

Date Account. Debit Credit

Dec 31 Interest

Expense. $250

Interest payable $250

Calculation

Interest =PxRxT=15,000 X 10%x 2/12=$250

Accrued interest from date of loan which is November to December the date of journal entry will be considered

E)To record supply expense for the year

Date Account. Debit Credit

Dec 31 Supply

Expense. $3,900

Supply $3,900

Calculation=

Supply expense=Supply at the onset +purchased supply - used supply.

1000 +3400 -500=$3,900

4 0
2 years ago
Edie is coming up on her thirtieth year as a bus driver. Recently her company told her that she would be required to retire with
Ann [662]

Answer:

D) According to the Age Discrimination in Employment Act, Edie can be required to retire at a certain age, because she is in an occupation where evidence exists that ability to perform the job diminishes significantly with age.

Explanation:

Since in the question it is mentioned that edie wants to fight the rulling that depend upon the age discrimination so here we considered the option d as in that it is given that edie needs to retire at the specific age as she belongs from occupation in which the evidence is existed that shows the capability to perform the job which reduced within the age

3 0
1 year ago
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