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Luba_88 [7]
2 years ago
11

Roberta is a customer service representative at a car rental company. Read the passage. Which actions might lead to increased cu

stomer satisfaction in the company?
Roberta answers all her calls promptly. She addresses her customers by name during the calls. She tries to let a call last as long as possible to avoid other calls. She received a customer service award last month after she resolved customer complaints in record time. She is going on vacation soon because she needs a break.
Business
1 answer:
pochemuha2 years ago
3 0

Answer:

Training

Explanation:

Learning within a workgroup is the only way to improve performance. An outstanding representative as Roberta needs to transfer her skills to the rest of the team. One strategy to accomplish that is naming her as responsible for on-board training for the new teamates.

Another strategy is to use surveys after the calls to know what are the opinions of clients regarding services. It allows to identify improvement opportunities.

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A registered investment company whose share price fluctuates independently of its net asset value is most likely
bazaltina [42]

Answer:

Closed-End Fund

Explanation:

Close-End Funds raise money through an IPO and then its stocks are traded on secondary markets. There are no new issuance of stocks, nor there are repurchases of stocks, therefore, the price of their stocks is determined by the market. That is why their stock price will be based on its net asset value, but it fluctuates and is not dependent on it.

5 0
2 years ago
Angie owns numerous strip malls. A major tenant of one of the strip malls wanted to cancel its lease because it was moving to an
Vlad [161]

Answer:

1. To determine whether she is in the business of being a person who LEASE out property as well as what will be her TAX BASIS for the lease.

2. Ordinary income of $60,000

Explanation:

1. Based on the information given the factors that she should consider in order to determine the amount as well as the character of her income from these circumstances is to determine whether she is in the business of being a person who LEASE out property as well as what will be her TAX BASIS for the lease.

b. Based on the information given we were told that the tenant paid her the amount of $60,000 in order to cancel its obligations under the lease which means that the amount and character of her income from the cancelled lease will be ORDINARY INCOME of the amount of $60,000 which we were told the tenant paid her in order to cancel its obligations under the lease.

7 0
1 year ago
Measurements on two essentially monodisperse fraction of a linear polymer, A and B, yield molecular weights of 100,000 and 400,0
ANTONII [103]

Answer:

Explanation:

weight average = fraction of A X MW of A + fraction of B x MW of B  

Mixture 1  

1 / 3 x 100000 + 2/3 x 400000 = 900000 / 3 = 300000

Mixture 2

2/3 x 100000 + 1/3 x 400000 = 600000 / 3 = 200000

Number average  

Mixture 1  

(1 / 100000 x 100000 + 2 / 400000 x 400000) / (1/100000 + 2/400000 )

= 3 x 400000 / 6  

= 200000

Mixture 2  

(2/100000 x 100000 + 1/400000 x 400000 )/ (2/100000 + 1 / 400000 )

3 x 400000 / 9  

=( 4/3 ) x 100000

4 0
1 year ago
Investment advisors at your local bank branch office:
skad [1K]

Answer:

Financial advisor.

Explanation:

A financial advisor is an investment advisor at your local bank branch office. They are licensed professionals with the ultimate responsibility of providing financial guidance or expert advice around investments, tax planning etc for customers in a financial institution.

8 0
1 year ago
Read 2 more answers
A firm has cash flow from operations of $500 million, interest expense of $40 million, net capital expenditures of $150 million,
adelina 88 [10]

Answer: $410 million

Explanation:

Cash flow from operation= $500

Interest expense = $40 million

Net capital expenditures = $150 million

Net new borrowing = $60 million, Net increase in working capital = $20 million.

Marginal tax rate = 30%.

The cash flow from operations includes the Net Earnings adjusted for working capital. Also, the net earnings include the impact of interest expense and the tax expense/shield.

Therefore, the cash flow to equity will be:

= Cash Flow from Operations - Capital Expenditure + Net borrowing

Cash flow to equity will now be:

= 500 - 150 + 60

= $410 million

5 0
1 year ago
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