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Luba_88 [7]
2 years ago
11

Roberta is a customer service representative at a car rental company. Read the passage. Which actions might lead to increased cu

stomer satisfaction in the company?
Roberta answers all her calls promptly. She addresses her customers by name during the calls. She tries to let a call last as long as possible to avoid other calls. She received a customer service award last month after she resolved customer complaints in record time. She is going on vacation soon because she needs a break.
Business
1 answer:
pochemuha2 years ago
3 0

Answer:

Training

Explanation:

Learning within a workgroup is the only way to improve performance. An outstanding representative as Roberta needs to transfer her skills to the rest of the team. One strategy to accomplish that is naming her as responsible for on-board training for the new teamates.

Another strategy is to use surveys after the calls to know what are the opinions of clients regarding services. It allows to identify improvement opportunities.

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On January 1, 2019, Sharon Matthews established Tri-City Realty, which completed the following transactions during the month: a.
vazorg [7]

Answer:

Explanation:

Sharon Matthews/ Tri-City Realty

A. Journal entries

1. Owners start up capital

Debit Capital account with $40,000

Credit Cash account with $40,000

2. Rent of Office and Equipment

Debit Rent of Office and Equipment Account with $6,000

Credit Cash Account with $6,000

3. Supplies Purchased.

Debit Supplies Account with $3,200

Credit Accounts payable with $3,200

4. Part payment of Creditors balance

Debit Accounts payable with $1,750

Credit Cash with $1,750

5. Fees earned

Debit cash with $18,250

Credit Fees earned with $18,250

6. Automobile & miscellaneous expenses

Debit automobile expense with $1,880

Debit miscellaneous expense with $420

Credit cash with $2,300

7.Office salary

Debit Office Salary Account with $5,000

Credit Cash with $5,000

8. Supplies expensed

Debit Supplies expense account with $1,400

Credit supplies account with $1,400

9. Capital drawings

Debit Capital drawings with $2,000

Credit Cash with $2,000

B. Account Balances

Fees Received $18,250

Supplies expense $1,400

Office salary $5,000

Automobile expense $1,800

Miscellaneous expense $420

Rentals of Office & equipment $6,000

Payables (opening) = $3,200

Less Cash payment = -$1,750

Payables (closing) = $1,450

Capital Account = $40,000

Less drawings -$2,000

Capital (closing) = $38,000

Cash Account = $40,000 - $6,000 - $1,750 + $18,250 - $1,880 - $420 - $5,000 - $2,000 = $41,200

Supplies (opening) = $3,200

Supplies expensed = $1,400

Supplies (closing) = $1,800

C. Trial balance of Tri-City reality

Fees Received -$18,250

Supplies expense $1,400

Office salary $5,000

Automobile expense $1,880

Miscellaneous expense $420

Rentals of Office & equipment $6,000

Accounts payable -$1,450

Supplies $1,800

Cash $41,200

Capital -$38,000

Net income -$3,550

Total $0

D. Net income statement

Revenue $18,250

Less Expenses -$14,700

Net income $3,550

E. Change in owners equity

Capital Account = $40,000

Less drawings -$2,000

Capital (closing) = $38,000

7 0
1 year ago
X-Mart purchased $300 of merchandise and paid immediately. Demonstrate the journal entry to record this transaction, assuming th
tangare [24]

Answer:

See explanation Section

Explanation:

The journal entry to record the purchase of merchandise -

Merchandise Inventory          Debit        $300

Cash                                         Credit           $300

Note: As the perpetual inventory shows the running inventory of cost of goods available for sale. Therefore, every purchase of merchandise will directly debit the merchandise inventory and not the purchase account. Since the company paid immediately, cash decreased.

5 0
2 years ago
Microsoft and a smaller rival often have to select from one of two competing technologies, A and B. The rival always prefers to
Mrrafil [7]

Answer:

True

Explanation:

Microsoft matrix along with his rivals. There are two ways to use the technology. Microsoft and its rival can move simultaneously. The equilibrium strategy can be determined y pay off matrix. The both companies use pure strategy. The criteria for pure strategy is max-min and min-max. The max-min strategy means select least case from all the best cases and min-max is selecting the best case from all the least cases.

4 0
2 years ago
Suppose both the demand for and supply of salsa increase (although not necessarily by the same amount). What can we conclude abo
klasskru [66]

Answer:

If both demand and supply increase by the same amount, the output level will increase while price will remain same.

If increase in demand is greater than increase in price then price and output both will increase.

If increase in supply is greater than increase in demand, price will decline while output will increase.

Explanation:

The changes in the price and quantity of salsa depending on the degree of change in supply and demand. In case both the variables increase by the same proportion, the price will remain the same while quantity will increase.

In case the increase in demand is more than increase in supply it would cause the price to increase because of excess demand. At the same time, the quantity will increase as well.

In case the increase in supply is more than increase in demand, the price will fall due to excess supply. The output will increase as well.

3 0
2 years ago
The common stock of Royal Ranch House is selling for $20.23. The firm pays dividends that are expected to grow at a rate of 4.40
ElenaW [278]
20-(65)xy-mx+b might ce the ranch house stock
7 0
1 year ago
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