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Luba_88 [7]
2 years ago
11

Roberta is a customer service representative at a car rental company. Read the passage. Which actions might lead to increased cu

stomer satisfaction in the company?
Roberta answers all her calls promptly. She addresses her customers by name during the calls. She tries to let a call last as long as possible to avoid other calls. She received a customer service award last month after she resolved customer complaints in record time. She is going on vacation soon because she needs a break.
Business
1 answer:
pochemuha2 years ago
3 0

Answer:

Training

Explanation:

Learning within a workgroup is the only way to improve performance. An outstanding representative as Roberta needs to transfer her skills to the rest of the team. One strategy to accomplish that is naming her as responsible for on-board training for the new teamates.

Another strategy is to use surveys after the calls to know what are the opinions of clients regarding services. It allows to identify improvement opportunities.

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Kostelnik Corporation uses a job-order costing system with a single plantwide predetermined overhead rate based on machine-hours
Leno4ka [110]

Answer:

Unit cost= $347.8

Explanation:

Giving the following information:

The total fixed manufacturing overhead cost of $468,000, variable manufacturing overhead of $2.10 per machine-hour, and 72,000 machine-hours.

Job A496:

Number of units in the job 10

Total machine-hours 80

Direct materials $ 930

Direct labor cost $ 1,860

First, we need to calculate the manufacturing overhead rate:

Estimated manufacturing overhead rate= total estimated overhead costs for the period/ total amount of allocation base

Estimated manufacturing overhead rate= (468,000/72,000) + 2.1= $8.6 per machine hour

Now, we can calculate the total cost:

Total cost= direct material + direct labor + manufacturing overhead

Total cost= 930 + 1,860 + (8.6*80)= $3,478

Unit cost= total cost/ number of units= 3,478/10= $347.8

8 0
2 years ago
Trucks R' Us has a market capitalization of $142 million, $78 billion in BB rated debt, and $10 billion in cash. If Trucks R' Us
Sati [7]

Answer:

Their underlying asset beta is closest to is 1.08

Explanation:

According to the given data we have the following:

Debt is given as $78 billion

Equity is given as $142 billion

equity beta given as 1.68

Therefore, in order to calculate the underlying asset beta we would have to use the formula of the the equity beta for a levered firm as follows:

betaE =beta A [1 + (Debt / Equity)]

1.68 = \beta A [1 + ($78 B/ $142 B)]

1.68 = \beta A [1 + 0.5493]

betaA = 1.68 / 1.5493

betaA = 1.08

Their underlying asset beta is closest to is 1.08

6 0
2 years ago
A North Face retail store in Chicago sells 500 jackets each month. Each jacket costs the store $100 and the company has an annua
algol13

Answer:

1) What is the annual holding and ordering cost?

annual ordering cost = $100 x 12 = $1,200

annual holding cost = ($100 x 25%) x [500 x 1/2(average inventory)] = $6,250

total $7,450

2) On average, how long does a jacket spend in inventory?

= 30 days / 2 = 15 days

3) If the retail store wants to minimize ordering and holding cost, what order size do you recommend?

economic order quantity (EOQ) = √[(2 x annual demand x order cost) / annual holding cost per unit]

EOQ = √[(2 x 6,000 x 100) / 25] = √48,000 = 219.09 units ≈ 219 units

4) How much would the optimal order reduce holding and ordering cost relative to the current policy?

EOQ = 219

total number of orders = 6,000 / 219 = 27.4 per year

average inventory = 219 / 2 = 109.5 units

annual ordering cost = $100 x 27.4 = $2,740

annual holding cost = ($100 x 25%) x 109.5 = $2,737.50

total $5,477.50

annual savings = $7,450 - $5,477.50 = $1,972.50

6 0
2 years ago
Ghose and Han​ (2014) found that the elasticity of demand for Google Play apps is negative 3.7. This elasticity applies to a sma
scZoUnD [109]

Answer:

1) The demand will decrease by 37% as a result of a 10% increase in price:

0.10 x -3.7 = -0.37 a ngevative impact in the maginitude of 37%

2) Revneue will fall

3) The decrease in revenues will be for 30.7%

Explanation:

<u>Revenues Price x Quantity</u>

P (1 + 0.1) Q (1 - 0.37) = (1.1)(0.63) = 0.693

we apply to the price the 10% increase

and we apply to the demand the 37% decrease in quantity

The revenue will fall to 0.693 = 69.3%

100 - 69.3 = 30.7%

5 0
1 year ago
A loan that calls for periodic interest payments and a lump sum principal payment is referred to as a(n) ____ loan. Multiple Cho
melisa1 [442]

Answer: INTEREST-ONLY LOAN

Explanation:

An interest-only loan is a type of loan where the debtor pays only interest in the interim period but the pays the principal at a specified date in a lump sum.

This kind of loan can be structured in different ways per borrower but the above is the basic nature of such loans.

4 0
2 years ago
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