<span>Because customers often participate directly when it comes to the service process, the success of any technological innovation is highly dependent on customer acceptance. This means that if the customers don't like the product or something about it, a technological innovation will not find a place in the main stream and will be unable to succeed.</span>
An independent variable is an input, assumption, or driver that is changed in order to assess its impact on a dependent variable (the outcome). Think of the independent variable as the input and the dependent variable as the output. In financial modeling and analysis, an analyst typically performs sensitivity analysis in Excel, which involves changing assumptions in the model to observe the impact on output.
The answer is Passive Resistance because there is no direct or outright show of resistance to his prospect.