Question

Mason prepares a status report his client has requested. The project is on schedule and going well. Since there isn't any bad news to report, Mason writes the report quickly using a former status report as a template. In his haste, Mason forgets to adjust the title and the date on the report. Additionally, he fails to delete the "Problems and Challenges" section of the old report.
1. What message is Mason expressing nonverbally to his client?
Check all that apply.
O Your project is unimportant.
O I am unprofessional.
O Everything is going well.

Answer 1

Answer:

The correct answers are letters "A" and "B": Your project is unimportant; I am unprofessional.

Explanation:

In business writing, it is very important to be concise, clear, and professional. Mason is showing none of that by sending a report using an old template without dedicating some minutes to review the content before sending the message. Mason's unprofessional behavior is reflected in not even changing the title of the report which is one of the most visible areas of the file. Under those circumstances, the client may just believe making his report is not important for Mason.