Answer:
conflict channel.
Explanation:
A manager can be defined as an individual who is saddled with the responsibility of providing guidance, support, supervision, administrative control, as well as acting as a role model or example to the employees working in an organization by being morally upright.
A sales representative (salesperson) refers to an individual or employee who is saddled with the responsibility of taking orders from customers, as well as selling finished goods and services to consumers or end users.
A conflict can be defined as any form of disagreement that arises between two or more parties due to opposing views, opinions, or incompatibility.
A conflict channel can be defined as a discord, difference, or dispute that arises between two or more channel partners, especially by competing against one another. Thus, it's a situation in which the actions or operations of one channel partner adversely affects the business, sales, revenue, profitability, goals or market share of the other channel partner.
Generally, there are four (4) main types of conflict channel and these include;
I. Horizontal level conflict.
II. Vertical level conflict.
III. Multichannel level conflict.
IV. Inter-type level conflict.
In this scenario, Barb overheard an unpleasant encounter between the manager and a sales representative over how their paint products should be displayed, the conversation degenerated into a loud argument.
Thus, what Barb observed in this scenario was an example of a conflict channel.
