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Gnoma [55]
2 years ago
5

You are confronted by an angry customer who feels they deserve special treatment outside of your normal customer service policy.

You know the customer is in the wrong but you can tell he is very upset. Which of the following is the appropriate reaction for​ you?
A. maintain a pleasant expressionB. maintain an angry expressionC. maintain a sad expressionD. maintain a happy expressionD. maintain a concerned expression
Business
1 answer:
katovenus [111]2 years ago
7 0

Answer:D.

maintain a concerned expression

Explanation:

One of the main traits of a successful Custer service agent is empathy. When the customer is angry and one isaintaining a happy or pleaseant face, he will interprete it as lack of concern for his plight.

The best expression is to maintain a concerned expression that shows you sympathise with his situation and you have personalised the situation.

This sympathy is expressed as doing your best to effectively solve the customer problem.

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Which of the following choices is not a career assessment value?
tangare [24]

Answer: Career assessments are surveys or tests that attempt to give insight into what type of career would be best for someone. There are four major types of career assessments: personality tests, interest inventories, skills assessments, and value assessments.Career assessment is a way to learn more about how well a variety of careers might suit you. Different types of assessments focuses on specific areas, such as skills, interests, or values.

Explanation:

4 0
2 years ago
Make-or-Buy Decision Somerset Computer Company has been purchasing carrying cases for its portable computers at a purchase price
madreJ [45]

Answer:

Differential analysis as at April 30

                                            Make (Alternative 1)  Buy (Alternative 2)

Purchase Price                                $0.00                     $24.00

Direct materials                               $8.00                       $0.00

Direct labor                                     $12.00                      $0.00

Variable Costs - Case related         $3.00                      $0.00

Total Cost                                       $23.00                    $24.00

Conclusion

Company should make carrying cases instead of purchasing as this is cheaper by $1.00

Explanation:

There is a choice to be made between Make (Alternative 1) and Buy (Alternative 2). Compute the Total costs for these choices.

Ignore the fixed overheads as they are the same for both alternatives and hence irrelevant.

Choose the alternative with lower costs.

3 0
2 years ago
A farmer sells five pounds of pecans to a smith's fresh pecans for $10. smith's fresh pecans resells three pounds for $4.50 per
AURORKA [14]
$21.50 is added to GDP.
4 0
2 years ago
If the price level of what firms produce is rising across an economy, but the costs of production are constant, then:___________
Lerok [7]

Answer:

D. higher profits will induce expanded production.

Explanation:

If the price of a good increases and the cost remains the same ,profits earned would increase.

For example if price of a pen was initially $5 and rose to $7. The cost of making a pen is $3. Total profit would rise from $2 to $4.

According to the law of supply, the higher the price, the higher the quantity supplied and the lower the price, the lower the. quantity supplied. Therefore, the higher price would attract more producers and production would increase. Existing producers would also increase output.

I hope my answer helps you.

8 0
2 years ago
Crane Sales Company uses the retail inventory method to value its merchandise inventory. The following information is available
wlad13 [49]

Answer:

c) $222,500 $313,500

Explanation:

Calculation for cost-to-retail ratio

COST

Beginning inventory $ 30,000

Add: Purchases $190,000

Add: Freight-in $2,500

Cost=$222,500

RETAIL

Beginning inventory $ 45,000

Add: Purchases $260,000

Add: Net markups $8,500

Retail = $313,500

Therefore the cost-to-retail ratio will be $222,500 $313,500

4 0
2 years ago
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