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Gnoma [55]
2 years ago
5

You are confronted by an angry customer who feels they deserve special treatment outside of your normal customer service policy.

You know the customer is in the wrong but you can tell he is very upset. Which of the following is the appropriate reaction for​ you?
A. maintain a pleasant expressionB. maintain an angry expressionC. maintain a sad expressionD. maintain a happy expressionD. maintain a concerned expression
Business
1 answer:
katovenus [111]2 years ago
7 0

Answer:D.

maintain a concerned expression

Explanation:

One of the main traits of a successful Custer service agent is empathy. When the customer is angry and one isaintaining a happy or pleaseant face, he will interprete it as lack of concern for his plight.

The best expression is to maintain a concerned expression that shows you sympathise with his situation and you have personalised the situation.

This sympathy is expressed as doing your best to effectively solve the customer problem.

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P2-2. The Golden Goals, a professional soccer team, prepares financial statements on a monthly basis. The soccer season begins i
disa [49]

Answer and Explanation:

The two adjusting entries are as follows:

On May 31

Rent expense ($1,200,000 ÷ 5 months) $240,000

       To Prepaid rent $240,000

(Being rent expense is recorded)

Here the rent expense is debited as it increased the expenses and credited the prepaid rent as it decreased the assets

On May 31

Unearned rent revenue Dr $148,800

       To Ticket revenue $148,800

(Being unearned revenue is recorded)

Here the unearned rent revenue is debited as it decreased the liability and credited the ticket revenue as it increased the revenue

5 0
1 year ago
Assume that you live in California and are on vacation, traveling by car from California to Texas. You are injured in a motel ro
nevsk [136]

Answer:

a. No.  A state court will do a better job in this case because it exercises unlimited jurisdiction.  Moreover, you can only bring your case to a federal court if the amount of your claim is up to $75,000 or the issue is exclusive to the federal court.  This is not the case here.

b. Yes and No.  We need some additional information about the accident location to help answer this question definitively.

c. No. You should not consider accepting the offered settlement.  The jury award is meant to pay for your medical bills and also to help you recover financially as though the accident did not happen in the first place.  Accepting any lesser amount after the judgment is rendered is in bad taste.  The other party should have negotiated to settle out of court before the final judgment was rendered.  But it did not.  So, go with the jury award.

Explanation:

a) Data and Calculations:

Missed work for 15 weeks

Total medical bills incurred = $50,000

Total lost wages incurred = $15,000

Jury award = $100,000 ($50,000 for medical, $15,000 for lost wages and $35,000 for punitive damages)

Settlement offer = $50,000

7 0
1 year ago
The 7 percent semiannual coupon bonds of Over The Counter, Inc., are selling for $1,102.25. The bonds have a face value of $1,00
levacccp [35]

Answer:

YTM = 2.84%

Explanation:

We know,

YTM = \frac{I + \frac{M - V_{0}}{n} }{\frac{2M + V_{0} }{3}}

Here,

I = Coupon payment = It is calculated by multiplying the coupon interest rate by the par value of the bond.

M = Bond's par value.

Vo = Bond's current market price.

n = Number of years or periods.

Given,

n = 18

I = Semiannual coupon bonds rate = $1,000*7%*(1/2) = $70 ÷ 2 = $35

M = Par value of a bond = $1,000

Vo = Market value of the bond = $1,102.50

Therefore,

YTM = \frac{35 + \frac{1,000 - 1,102.25}{18} }{\frac{2*1,000 + 1,102.25}{3}}

or, YTM = \frac{35 - 5.68}{\frac{3,102.25}{3}}

or, YTM = $29.32 ÷ $1,034.08

or, YTM = 0.0284

Therefore, YTM = 2.84%

5 0
2 years ago
Urgency, specific application, and size of order are examples of ________ segmentation variables for business markets.a. Situati
taurus [48]

Answer:

Letter a is correct. <u>Situational factors.</u>

Explanation:

Situational factors are defined as the set of temporary environmental factors that will influence consumer behavior in the purchasing process.

These may include:

  • <u>the physical environment:</u> physical characteristics that influence purchase such as the organization and size of space.
  • <u>the social environment:</u> influence of consumption by other people.
  • <u>the task:</u> convenience of purchase for some reason.
  • <u>the time:</u>  time the person has to make a purchase.
  • <u> antecedent psychological states:</u>  spirit and psychological states that influence people to buy.
4 0
2 years ago
Which would be the appropriate monetary policy and goal during a period of high inflation? A) Increase interest rates in order t
Reika [66]

C) Increase interest rates in order to decrease the money supply

During high inflation, the Federal Reserve will increase rates so that it is harder to borrow money and people will not spend as much of what they already have. The goal of this is to slow down economic growth (which is tied to inflation) in the short term.

7 0
1 year ago
Read 2 more answers
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